How do I return an item?
RETURNS AND ADJUSTMENTS
Approval for material that is being returned must be obtained from our customer service department. Request for return must be made within 24 hours of delivery via email, written or by calling our customer service department at 704-660-0091. A Returned Goods Authorization will be issued for approved returns and must be printed on all shipping documents and bills of lading.
No returned materials will be accepted without a valid Returned Goods Authorization (R.G.A.) Number.
There will be a 25% restocking charge with a minimum charge of $5.00. Any claims must be made within 15 days of invoice date.
Product must be returned in original packaging in original condition along with a copy of the R.G.A.
Damaged or Defective Materials
All damages must be noted on the freight bill at the time of delivery and reported to customer service within 24 hours of receipt of shipment. An exception number must be obtained from the driver and CLEARLY noted on the freight bill and the bill of lading. Any claims for damages and shortages must be marked clearly on the bill of lading and signed by the driver. If concealed damage is suspected it must be noted on the freight bill and signed by the driver and customer service must be notified within 24 hours of receipt of shipment.
Approval for return of damaged or defective material must be obtained from our customer service department. Request for return must be made within 24 hours of delivery via email, written or by calling our customer service department at 704-660-0091. A Returned Goods Authorization will be issued for approved returns and must be printed on all shipping documents and bills of lading.
The issued R.G.A. will include instructions for return freight, and replacement material will be shipped free of charge.
No returned materials will be accepted without a valid Returned Goods Authorization (R.G.A.) Number.
You may call 704-660-0091 or email your customer service representative to report damaged or defective material. Or email laurie@magnoliametal.com .